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    Shipping + Local Pickup:

    Shipping is calculated by weight. We do not ship outside of the United States. Original shipping fees cannot be refunded. Shipping costs for returns are the responsibility of the customer. All orders placed online will be processed within 2-3 business days after the order is placed (business days do not include weekends or holidays).

    Live locally and want to save on shipping? We offer FREE in-store pickup for online orders. Just choose “Pick up at One:Nine Boutique” at checkout and shipping fees will be waived!

    Return Policy:

    We will gladly accept unworn items, with tags attached, for store credit only within 30 days of purchase. We will not accept any returns after 30 days. Shipping costs for all returned merchandise is the responsibility of the customer. If you live locally, you're welcome to return your items in store during business hours. Don’t live locally and see something on our social media pages that you’d like to order? Send us a message or comment directly on the photo with your size + email address and we’ll send you an invoice.

    Please send all returns to: One:Nine Boutique 2250 Badger Drive Hudson, WI 54016

      Condition of Returned Merchandise:
      All merchandise must be returned in its original condition: tags attached, unworn, unwashed, fragrance/odor/deodorant free, receipt included, shoe box included + in the same condition as when purchased. If items show any signs of wear or fall outside of the conditions set above, store credit will not be issued and items will be sent back to the customer at their expense.
        Damaged Items:
        All items are carefully inspected before shipping. If you find that an item is damaged or defective, please send a photo as well as a description of the issue to hudson@onenineboutique.com within 7 days of receiving your items. We will contact you within 2-3 business days to resolve the issue.

          Exchanges:

          We do not offer online exchanges due to the small quantities of each collection. If you wish to order a different size, please place a new order, and follow our return policy for steps to return your original purchase. We do, however, accept in-store exchanges at our brick and mortar location in Hudson, WI. Due to the small quantities of collection pieces, please call (715-690-2966) or email (hudson@onenineboutique.com) to inquire about the availability of your desired size.  

            In-Store Rewards:

            In-store rewards cannot be applied to online purchases. Any purchases made online will count towards our in-store rewards program and can be used in-store or on orders placed for items on our facebook or instagram pages. See something on our social media pages that you’d like to order? Send us a message or comment directly on the photo with your size + email address and we’ll send you an invoice.

            Questions about your online order?

            Email: hudson@onenineboutique.com